Applying User Experience Design to Your Library
Applying User Experience Design to Your Library
"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few.
Levertijd: ca. 4 tot 6 werkdagen
Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. This primer identifies 19 crucial touch points such as the library website, email, furniture, parking, events, and newsletters. The authors explain why each is important to your library's members and offer guidance on how to make improvements.