ITIL continual service improvement

Great Britain: Cabinet Office

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

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ISBN: 9780113313082
Pagina's: 257
Verschenen: 01-01-2011
Rubriek: Archiefwetenschap

Druk: 1
Uitvoering: Paperback
Taal: Engels
Uitgever: TSO

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