This book addresses HRM from the inside out, focusing on the knowledge and skills required by the general frontline manager, who is ultimately responsible for the implementation of the majority of HR policies.

The book takes a global perspective, using international cases and examples, and highlighting key international issues that influence the design and implementation of HR policies. It is therefore designed for students of general management around the world, and addresses the needs of English language management and executive educators in all countries.

The unique contribution of this text is the focus on managers at the frontline and their needs with respect to management of people. It provides useful models and step-by-step instructions for the manager’s toolkit using the language of management rather than the language of HR specialists to present key HR concepts.