Ideas for leaders to engage directly with customers to shape their brand and marketplace success

Since its debut, E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. The other 99 percent is referred to as Pre-Commerce—a time where customers make their own decisions to buy or support a brand before and after the transaction, with or without a company's involvement. Future leaders will develop expertise in how to become relevant throughout the entire online experience.

Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves, and why they choose to support certain brands above others. It shows what executives must do to re-create the way their companies interact with and learn from their customers, employees, and competitors. The book includes exclusive interviews and anecdotes Pearson has conducted or experienced with numerous influential C-suite executives during his time as leader of Dell's global social media team and as a consultant to Fortune 1000 companies, worldwide. Filled with a wealth of information, PreCommerce

• Offers a step-by-step process for leaders to apply this knowledge to begin transforming their companies, right now

• Begins with a foreword from Mark Addicks, Chief Marketing Officer, General Mills

• Contains over twenty-five Fortune 1000 executives' interviews, including special Case Study interviews with Michael Dell and Marc Benioff

• Shows how to build internal employeenetworks and how to take your first andmost important steps to integrate socialmedia throughout your company

Pearson reveals that the best ideas and the technology needed are rarely a cost issue. Instead, it's a matter of top executives deciding to adopt a new way of engaging directly with their customers.