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Routledge Applied Corpus Linguistics

The Language of Patient Feedback

A Corpus Linguistic Study of Online Health Communication

Craig Evans

The Language of Patient Feedback

Routledge Applied Corpus Linguistics

The Language of Patient Feedback

A Corpus Linguistic Study of Online Health Communication

Routledge Applied Corpus Linguistics: The Language of Patient Feedback

 

The Language of Patient Feedback provides a unique insight into a diverse range of issues related to health care. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.


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Beschrijving Routledge Applied Corpus Linguistics: The Language of Patient Feedback

The Language of Patient Feedback provides a unique insight into a diverse range of issues related to health care. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:





  • Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.



  • Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.



  • Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.



  • Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.



The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.


ISBN
9781138702776
Pagina's
246
Verschenen
Serie
Routledge Applied Corpus Linguistics
NUR
616
Druk
1
Uitvoering
Hardback
Taal
Engels
Uitgever
Taylor & Francis Ltd

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