The ITIL 2011 Editions have been updated for clarity, consistency, correctness, and completeness. "ITIL Service Transition" focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms, and the ease of ongoing operations of services are considered.
Informeer voor u besteld of deze titel leverbaar is.
This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
