Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this brand new edition enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning.
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Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this brand new edition enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning.