Simple strategies to keep the problem people in your life at bay This second edition of How to Deal with Difficult People arms you with the tools and tactics you need to handle all sorts of difficult people: the highly critical, the uncooperative, the incessantly negative, and the downright mean. In the book, Gill Hasson helps you understand what makes difficult people tick and how to deal with them. You'll explore the best ways to confidently stand up to others while resisting the urge to attack back. You'll also discover how to calmly navigate emotionally charged situations and handle all kinds of difficult people, from the hostile to the manipulative and the just plain impossible, without shrinking, sulking, or becoming defensive. Don't let someone else's bad attitude ruin your day. How to Deal with Difficult People is the perfect resource for anyone who's ever been forced to interact with challenging personalities. It offers proven tactics and time-tested strategies that will make your life less stressful and much easier.